Last Updated: august 1, 2026

At clickneu, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the return and refund conditions below.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item should be returned in its original packaging, where applicable.
You must provide your order number or proof of purchase.
You must contact us and receive return instructions before sending an item back.

Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos and videos of the item
Photos of the packaging, if applicable
A description of the problem

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

Refunds

Once your return or refund request has been approved, the refund will be issued to your original payment method.

Refund processing may take 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Return Shipping Costs

For standard returns, the customer may be responsible for return shipping costs.

If the item is confirmed to be defective, damaged upon arrival, or incorrectly sent by us, we may provide an appropriate replacement or refund in accordance with applicable law.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, personalization, or other legitimate reasons.

Items that have been damaged through misuse, improper handling, unauthorized modifications, or normal wear and tear may not qualify for a refund or replacement.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may be subject to our standard return policy.

Refunds for Lost or Undelivered Orders

If your order appears to be lost in transit, please contact us so that we can investigate the shipment with the carrier or fulfillment provider.

Refunds or replacements for lost shipments will be handled based on the circumstances and applicable carrier policies.

Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, or other government charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are generally non-refundable.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact us at:

Email: clickneudigital@gmail.com

Please include your order number and a brief description of the issue.

We will review your request and provide further instructions.

Policy Changes

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.